There used to be a distinct divide between the special event, wedding, trade show, conference and meeting industries. Each with their own affiliations and events, specialized publications, distinct vendors and industry figureheads. Sure, there may have been some overlap, but for the most part they were distinct silos on the vast land of the events industry.
Twitter, Facebook and Blogging have created a shift in our industry.
In a world without social media, I likely would have never heard of Jeff Hurt. I would have happily orbited in my own special events universe; attending ISES, The Special Event Show, Event Solutions and a few other industry events celebrating our own superstars. I would have languished in reading my niche publications and called my close group of industry friends.
But Jeff wasn’t in my Special Events universe. You see, Jeff is a conference & meeting education consultant. But because of his irreverent and smart blog and his constant stream of shared links on Twitter he captured my attention. Jeff didn’t just impact me, he also caught the attention of Event Solutions, a special event publication, at a time they were planning their conference education. Speaking at Event Solutions’ conference awakened a new segment of the industry to Jeff’s knowledge…and so began the smashing of our two worlds.
Not unlike my story about Jeff, I was asked to be a part of Events Asia 2010. Half way around the world, in a country I’ve never been to, a conference organizer was asking her contacts for recommendations on speakers. Two people I have never met suggested that she connect with me. Why? Simply because they had read my blog. I was asked to speak to the event’s delegates and my face-to-face reach, which had until that point been limited to the Western Hemisphere, had now shifted to the East…and so began the collision of our two worlds.
This collision is happening across all segments, all over the world, at breakneck speed. I’m seeing prominent wedding professionals being consulted for conference ideas, conference planners providing technology ideas to special event professionals, meeting planners being interviewed for wedding publications. Social media is challenging our definition of event segmentation.
The events industry is changing and our silos are breaking down. What does this mean to your business?
It likely means:
There once was a time when reaching a highly targeted audience required significant investment. When building credibility within a community required a workforce and proprietary content. There was a high cost of entry to build a conference which minimized options for those seeking relevant education and networking.
There has been a movement for years now towards communities of like-minded individuals organizing, congregating and networking online. As members understand the needs, wants and desires of their community, non-traditional alternatives to conferences have exploded. There has never been a time in history where we’ve had more accessibility to choice than we do now. Webinars, unconferences, e-books, online communities, blogs, vlogs, podcasts, hybrid events, and the list goes on.
Large conferences need to beware of the growing number of alternatives to their event. Conferences are fighting for share of wallet and time – not just with other large conferences, but with the exponentially increasing group of options that fall under networking and education for their target.
What are you doing to stay relevant?
There’s no doubt that conferences as we know them are being re-imagined. Organizers have recognized that attendees are looking to be engaged, they want to be heard and they’re expecting conference organizers to be using the same social tools they’re living and breathing every day. If you are a presenter, conference organizer or event sponsor, you need to check out EventHive. It is a web application that smashes chatrooms, Twitter, Facebook and polls together to create a tool that can help build better engagement with attendees.
If you’re interested, you can contact EventHive to request a demo for your event.
Have you used EventHive at an event? What were your experiences?
A lot of people ask me, “What’s the deal with tweetups?”. First, let’s define what one is. A tweetup is basically a scheduled meetup between Twitter friends. Tweetups allow you to take the relationships you’ve built online and extend them in person. The beauty with tweetups, which is hard to describe to someone who doesn’t use social media, is that all of the awkward “um, hi, errr…I’m Lara” is replaced with “Oh my Gosh!!! You look nothing like your picture! How are your daughters? You mentioned they’re moving to California for University, right?…”. They’re fun, they’re unpretentious, they’re meaningful.
The Queen of tweetups (aka Debra Roth of PinkInc) planned this one at The Event Solutions / Catersource 2010 Conference. We met at Bally’s Indigo Lounge before the big Anthology party later that night. It saw a mix of girly drinks (yes, even the men had a few pink, fruity concoctions), a lot of smart phone comparisons and a tonne of business card trading. A perfect combination.
Next time you attend an event, follow the event’s hashtag on Twitter and you too may just be lucky enough to find yourself at a tweetup!
I speak at a variety of amazing conferences around the world on the topic of Social Media. And although these conferences have recognized the need to educate their attendees on the topic of web 2.0, some have been slow to leverage social media for their own event. I wanted to pull together this eBook to help stimulate ideas for ‘old conferences’ to think in a new way.
I will stress, however, that before moving forward with any of these tactics, a few things need to take place:
1. Make sure you have an event worth talking about. If you garden you know that making sure you have great soil before planting is key. The same is true about have a great product or service before marketing it.
2. Make sure you’re organization is ready for social media. Culture clash is one of the most common reasons for social media upstart failure. Understanding the fundamental shifts in culture needed to make social media work is critical before starting.
3. Make sure you know what you’re looking to achieve and how you plan to measure success. Social media without a strategy is a lot like pots and pans in the hands of a baby. You can spend countless hours playing. If you take the same pots and pans and give them to a chef, they can create an amazing dish. Same tools – two totally different outcomes. Knowing how to use the tools, what you’re looking to do with them and how to course correct if you’re off track is imperative.
I hope that I’ve provided some good thought starters. I know I’ve only scratched the surface, so I welcome you to weigh in with any additional ideas on this post. How have you used social media to meet your conference objectives?
If you missed our last free ebook “Social Media in Events 2010“, feel free to download.
QR codes were originally created by Denso-Wave (a Japanese firm) back in 1994. The idea was to create a code that contained more data than the standard 10-digit bar code yet could also be decoded at very high speed. Although QR codes have been around for quite some time, they’re re-gaining a lot of buzz in large part because of mobile technology.
Build a better print ad – Why not include a QR code in your event’s print ad? This way people who are on-the-go can simply scan your code from their cell phone to be taken directly to your event registration page.
Create a contest – At Mobile World Congress, Neustar will be pairing up with Visa to showcase the power of QR codes. Using their smart phones, event attendees are encouraged to download a barcode reader application. As part of their Welcome Packets, attendees will receive a faux Visa gift card, and will be invited to scan the QR barcode on the back each day to enter a contest to win a €50 gift card. One gift card will be given away every 30 minutes between 10am and 4pm on each day of the show.
Make networking easier – UK Museums recognized the challenge with sharing business cards at events. They’re annoying to carry around, they require you to write on them to ensure you remember who gave you the card, and once you get back to the office, you have to re-key in all the information. To help their conference attendees overcome these annoyances, they added QR codes into registration badges. Attendees could scan their contact’s badge QR code with their cell phone and download their contact information. To learn more about how UK Museums did this, click here.
Get people discovering - Google IO employed QR codes at their Developer Conference by encouraging attendees to scan everything in sight. They scattered various types of codes all around the conference facility and every time a QR code was scanned, the attendee would rack up points. The top 3 highest scorers at the end of the conference got to take home some swanky Google swag from the event.
Make learning about sponsors easier – Sure, we recognize sponsors with prominent signage. But think of how much more valuable sponsorship could be if attendees could scan a QR code on their cell phone and be connected with sponsor websites, exclusive deals or more information on the company.
Make registration a breeze - Check out this fantastic idea over at Nofont on How to Build a Better Conference Experience. In it Jaan Orvet writes about how QR codes could make registration lines obsolete, allow attendees to get ahold of the presentation copies they’re looking for and make getting around a foreign city much easier for the attendee.
A new take on the Scavenger Hunt – Instead of paper clues, have participants search for QR codes. When they scan one, they’re sent a text with their next clue.
Info-rich T-shirts – Have conference employees walking around with t-shirts that say things like: Tickets to the gala almost sold out (with a QR code that will take attendees to the registration page on the back of the shirt), Want to know where the bathrooms are? (with a QR code that will take attendees to washroom directions), Vote for your favorite tradeshow booth (with a QR code that will take attendees to a voting page), etc.
Build a better presentation – How many times as a presenter have you been asked to share or repeat a website URL? Make it easy for attendees to simply scan a QR code from your presentation to be taken to the website directly.
Temporary tattoos – Want to get people networking? Create temporary QR code tattoos for attendees. Let them know that 1 other person in the room shares an identical code and have them find their matching partner.
Generate your own QR codes using Kaywa (or Google search “Generate QR Codes” for a ton of options)
Download a reader like ScanLife on your smartphone
QR codes for tracing bicycles via Springwise
I just participated in a few livestreamed breakout sessions from EventCamp 2010 New York. One of which was a session run by Samuel J Smith which used what’s called a fishbowl technique to promote discussion around his topic: Integrating Social Media Onsite at Events. I learned a great deal from watching this session remotely and give Samuel big kudos for taking a leap and doing something unconventional.
Having sat through far too many sessions that use conventional classroom style room set ups, I found this more collaborative set up quite refreshing. For those of you who have not seen fishbowl dialogue in action, it is much like it sounds…a circle of 5-8 chairs are placed in the center of the room facing each other (this would be the fishbowl) and 2-8 (depending on the size of your audience) rows of chairs are set up to radiate out of the fishbowl.
People who volunteer or are selected to sit in the fishbowl have a dialogue or provide points of view on a selected topic. One of the fishbowl chairs is always left empty – this way if anyone from the audience wants to join the discussion they seat themselves at the empty chair (and someone else gets up to free up a chair). The idea is the moderation is kept to a minimum and the constantly changing fishbowl participants drive the dialogue.
I found this technique to be a great way to tap into the intelligence of the audience and build content for a subject around the needs, challenges and experiences of that crowd (at least the ones who participated in the fishbowl).
Get the audience warmed up
We all know that audience interaction can be tough to achieve. There are natural extroverts who have no problem standing up and making a point, but there are others who get shivers of fear at the thought of even putting up their hand. Sitting in a fishbowl can be very intimidating, so it’s not for everyone. But I do think there’s an opportunity to warm up the audience before the fishbowl begins. Get people on their feet and interacting.
Set parameters upfront
To build off of the last point, there are some individuals who gravitate to the spotlight. Some of them can tend to go on and on and on and on and on and on about a point (It should be noted that this did not happen at EventCamp). Setting some upfront parameters may be helpful to ensure people stay on topic, don’t hog the mic and interact professionally.
A side note: My husband is one of those guys who is a best man or MC at every wedding we attend. Most of our friends are West Indian and let’s just say that the speeches portion of the reception can be…er…a bit long winded. He regularly warns wedding guests that if their speeches go on too long, he may come out to cut them short. His schtick? A pair of briefs (i.e. underwear). When someone drones on with the speech he pulls out the briefs and flashes them to the speaker and the audience. It gets the audience re-engaged and gets the speaker to wrap up. Case closed.
Choose a controversial subject
There was some great dialogue, but one of the most enjoyable parts of Samuel Smith’s session was when Clinton Bonner decided to take the ‘devil’s advocate’ position on a topic. It got participants fired up (in a good way) and created some great points on both sides of the argument.
Instead of picking an all encompassing subject, why not pick a controversial statement like: “why social media should never be used for events” . It gives people permission to pick sides and get passionate about their points of view.
A goal, whenever live streaming a session, is to involve the online audience as much as possible. The fishbowl made it very difficult to engage the online viewers since (stating the obvious here) we couldn’t physically sit in the empty seat. I do, however, think there’s an opportunity to allow online viewers to have a seat in the fishbowl by way of video stream. I’d love to get an a/v professional to weigh in on this (in the comments section) to see if you have any recommendation on how this could work.
As an online viewer, since there were so many people moving in and out of the fishbowl, it was a bit hard to keep up with who was speaking. I’d recommending asking anyone who speaks to introduce them self and their twitter handle.
I really enjoyed this session and plan on using the technique and some of my learnings from all of you in some of my upcoming seminars. Thank you for bringing this to my attention, Sam!
Did you watch the fishbowl? What did you think? Can you see yourself incorporating this into any of your events?