Author Archives: Lara McCulloch


Permalink to How do you decide what to bill for your time?

How do you decide what to bill for your time?

Recently I was asked the question: How do I decide what to bill for my time? This is a question that plagues many consultants who have no idea what to charge for their services. Here’s what I recommend:

What is your vision for your business?

The first place to start is to understand what you want your business to look like: Do you want to be a premium service provider (i.e. you have a value differentiator in the market) or do you want to be the lowest cost provider? It’s very difficult, and not sustainable, to charge a premium price if you don’t have unique value to offer (this is, in my opinion, one of the biggest mistakes companies make).

What’s your income goal?

At the end of the year, what do you want your income to be? Obviously, you need to be realistic with this number. If you’re a wedding planner with a year of experience under your belt, don’t expect to make what a seasoned and experienced professional nets. As a starting point, think about what your income might be if you were working for someone else.

Know your expenses

Estimate your annual overhead. This would include the cost of your telephone, office / rent, staff, travel, insurance, and all of the other expenses needed to run your business.

Project your profit

What do you want your profit margin to be? – this is what you’ll earn over and above your salary. Profit margins are important: they can help you save up for the unexpected, the wanted and the rainy days. They also give you the ability to reinvest in your business – that means website updates, new staff, new technologies, new inventory, etc…all things important in growing your business.

Estimate your billable hours

A lot of new consultants make the mistake of thinking that they bill for most of their time. Unfortunately with downtime, administration tasks (quoting, billing, book keeping, etc), travel, education, and a slew of things tasks every consultant needs to do (that most hate doing), the average time spent on UNbillable work is about 35%. You also need to account for any vacations or holidays you want to take off throughout the year. So, if you’re thinking of working a 40 hour work week, only 26 of those hours will likely be billable. If you add a 2 week vacation, that works out to 1,300 billable hours per year (26 hours per week x 52-2 weeks).


Calculating your hourly fee

So, let’s say you want to make $80K, your overhead is $20K, you want a 10% profit margin, and you plan on working 1,300 billable hours

Your salary + overhead = $100K
A 10% profit margin = $100K + $10K = $110K
Divided by you billable hours = $110/1,300 = $84.60

Based on this example, your hourly billable rate would be $85.


Is this realistic?

Do your research and find out what others are billing. Go back to my first question: What’s your vision for your business and determine how your pricing fits in line with other market offerings. If you’re not in the ballpark, you need to seriously reconsider either what you want to make in a year, what your overhead costs will be and/or how many hours you need to work on billable projects.

 

Good luck & happy billing.

Do you have any other methods you’ve used to calculate your fees?

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Permalink to READY2SPARK ideas, news & tools

READY2SPARK ideas, news & tools

Yes, it’s been 2 weeks since my last post. I feel it would only be fitting if I was in a confessional right now. But, alas, I’m not – I’m sitting at my desk desperately trying to catch up on all of my work. So, instead of my normal post, I thought I’d share some ideas and news with you until I get back on track next week. Not to worry, dear reader, I promise to give you some interesting content to nosh on until we meet here again.

 

My favorite new task management tool:

Like me, maybe you’ve been looking for a great task management system. Until recently, I was using Basecamp and hated it. Then, my client introduced Asana to me. It’s easy to create collaborative tasks, sync with your calendar, assign task responsibilities, even create followers…and the best part is that it’s 100% free. Perhaps I could schedule some blog writing time ;)

 

Build an Event Website

My friend, Julius Solaris of Event Manager Blog, has recently launched a WordPress template for called WordPress Event Theme and I’ve partnered with him to help promote this new tool.

It has everything an event manager would need: the ability to manage speakers, sessions, registrations, customize the design and it also works across devices (smart phones, tablets and PCs).

The cost is just $99 to use for unlimited events (or $149 with support). Purchase here.

Screen shot 2012 04 16 at 10.50.40 AM 300x174 READY2SPARK ideas, news & tools

 

Eventprofs Chat

This Thursday, I will be hosting an EventProfs chat at 12pm EST on How to get PR for your event/business. I will have some guest experts (including BizBash, Event Marketer Magazine and Plan Your Meetings) with me on the chat to answer your burning questions. Click the link to find out more about how to participate in an eventprofs chat.

 

I’m coming to Chi-town:

I’m happy to share that I’ll be back in Chicago. This time, I’ll be speaking at Smart Mart in partnership with Smart Meetings magazine on May 24th at The Drake. Click here to register and find out more about the event.

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Permalink to How to sell in an idea (even when everyone else thinks it’s a fad)

How to sell in an idea (even when everyone else thinks it’s a fad)

4705672962 43f527f3a9 300x199 How to sell in an idea (even when everyone else thinks its a fad)Much of what I write about on my blog is idea-based. Once I share a concept, my job ends and yours begins. Your job is to take what applies to you, sell it in to your organization and put it into practice. But alas, most great ideas die on the vine – before they can ever be harvested. The following article, originally written for MPI Toronto, will give you more fodder to help you sell in that great idea. So enjoy!

You have a brilliant idea. The problem is that no one else in the organization shares your wild enthusiasm. They think it’s a fad, so they don’t want to invest time or money into something that will be here today and gone tomorrow. Should you kiss your great idea goodbye?

FAD VS TREND

The answer is not so simple. Understanding the difference between a fad and a trend is easy in hindsight – since longevity is one of the biggest differentiators – but can be very difficult to identify in the moment. Fads are fleeting. Trends, on the other hand, are a sustainable cultural movement. One of the greatest ways to uncover a trends is to watch where consumers are heading – what is influencing their behavior, impacting their lives, changing their thinking and how are they reacting?
Social Media was once touted as a fad. What naysayers didn’t grasp was the underlying movements – the rapid rise of smart phones, the desire to communicate while on the go, the every widening gap between consumers and advertisers, the globalization of business and the recession, to name a few.
One of your biggest challenges before selling in your idea is knowing whether your idea is a fad or a trend.

 

5 KEYS TO UNLOCK BUY IN

So here’s what to keep in mind when you try to convince the CEO, the SVPs, the Board or anyone else too busy to know a trend when it hits them in the face:

1. Know your culture

Does your work culture encourage creativity and innovation? Are they risk averse? Do they make decisions by committee? Knowing the environment should give  you an understanding of how to construct your idea and who to involve in its assessment.

2. Start with the end in mind

An idea without a strategy is novel and just as fleeting as a fad. As an integral part of your organization, it’s imperative that you know the corporate goals…and not just the topline goals. You need to understand what every department that your idea will impact is trying to achieve because research shows that, in most organizations, a minimum of eight people will need to sign off on even the simplest of ideas.
The CEO wants to know: Will it increase the value of the organization?
The CFO wants to know: Will it generate ROI?
The COO wants to know: Do we have the ability to execute it?
The CTO wants to know: Will it have an impact on our existing systems?
The CMO wants to know: Will consumers see value in it?
Everyone wants to know: Will this impact me, my department, my time, my success and any ideas I’ve already presented or have in the works?
Selling in an idea that doesn’t have an end benefit for the business, and its stakeholders, is shortsighted and ends up hurting your credibility in the long run – your next great idea will be snuffed out before it leaves your lips.

3. Build a Story

For some reason we’ve been fed the idea that in order to be taken seriously we need to sell facts, figures and pie charts. Let me be frank – first it’s B-O-R-I-N-G and second you often end up making a complex idea more complex. If your audience is bored or confused, they won’t buy in. Period.
Paint a picture with your words. Start by setting the stage with the challenge. Has something happened to the business, its people, its customers or its industry that your idea solves? Did your company just lose a major customer? If so, thread this into your story. That’ll wake them up. Next, present the hero – that’s your big idea. Illustrate how it will overcome the challenge and have a positive impact on the business. And finish with supporting concepts, stories or statements that will drive your idea home.

4. Recognize that emotion trumps all

Back in 1774, Frederick the Great of Prussia believed that the potato – a low cost and easy to grow vegetable – was the key to feeding his struggling nation during a time of famine. Although a very rational idea, the community didn’t agree. They felt the potato wasn’t good enough to feed to the dogs. Knowing he was fighting a losing battle, Frederick switched gears and appealed to their emotions. He planted a royal field of potato plants and hired a guard to protect the field. It worked. Peasants felt that if it was worth guarding, it was worth stealing. So, they snuck into the fields to snap up the potatoes and soon planted them in their own gardens.
Although we like to think we’re rational creatures, we’re actually anything but. It’s important to understand that the greater the perceived risk, the more emotional the decision becomes. If you can anticipate your audience’s greatest fears or biggest dreams, you’ll have a much better success rate.

5. Have a pink spoon in your back pocket

When you go to Baskin Robbins they let you try the flavours before you buy. This takes the risk out of your purchase decision. If, after all of your preparation, they’re still not willing to sign on the dotted line, you may need a scaled-back ‘try before you buy’ option, to make buying in less risky.
At the end of the day, your success is in your hands. Don’t let a great idea go to waste.
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Permalink to My blog is up for an award

My blog is up for an award

I was very honored to hear that someone nominated my blog for the Canadian Event Industry Award’s Best Blog. If you’ve ever read a post and found it useful, meaningful or enjoyable, I would appreciate your support by voting for READY2SPARK here.

Please also take the time to vote for some other great Canadian talent, if you can.

(image via bjmccray)

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Permalink to The astounding key to attracting your ideal customers (free worksheet included)

The astounding key to attracting your ideal customers (free worksheet included)

ideal customer 300x225 The astounding key to attracting your ideal customers (free worksheet included)This article originally appeared in my Event Solutions ‘Sparks of Attraction’ column.

Most businesses want more customers. Let me tell you why that can be a BIG mistake. More customers is not the same as the right customers. So while you’re wasting time busily trying to keep someone happy who doesn’t value you and never will, your ideal match could be walking right on by.

Your customers can make or break your business. They can motivate you, bring out your best work, rave about you to others like them, delight your employees and make you  ‘cha-ching’ more profitable. Or they can do the opposite. What grates me is how little time most companies spend on understanding the engine that drives their business.

More often than not, when I ask a business to describe their ideal customer I hear things like, “Chicago brides” (in the case of a wedding planner), “Event Planners” (in the case of an event vendor) or “Fortune 500 companies” (in the case of a corporate event planner). General, blasé, unremarkable and totally non-actionable. By trying to appeal to such a vague and large group of people, you’re unable to speak in a language that captivates any one type of customer, you’re unable to tell them specifically what problem you’ll solve for them and you’re unable to tell them what goal you’ll help them achieve. The end result is that you’ll sound just like everyone else. This increases your competitive pool and the chances of you being seen as a commodity.

 

Painting a Profile of your Ideal Customer

The only way you will attract your ideal customers is if you first create a crystal-clear picture of who they are.

Let’s first look at what we usually see:

Name: Brie Smythe
Age: 29
Occupation: Retail Salesperson
Income: 39,000
Family: Engaged, no kids

Now, let’s take a look at what we should see:

Brie Smythe is a style-obsessed 29 year old woman wishing she lived in a chic loft in Soho, but, with a humble retail sales income, she really lives with her parents in Torrington, CT. She watches Gossip Girl religiously, carefully taking note of how Serena and Blair pull together their looks. She does her best to emulate their styles while shopping at suburban big box stores like Target. She met her fiancee in high school – she was the pretty cheerleader and he was the football star. They have dreams of moving out of their small town once their married.

See the difference?

The first is not only a snore-fest but it provides no clear insight into who your customer really is. The second paints a picture of her personality as well as her hopes, dreams and fears. I can now imagine which magazines she might read, which blogs she might subscribe to, and how to talk to her so that I cut through the clutter.

 

Less than an Hour to a More Fulfilling Customer Base

One of the greatest keys to success is better clients. Just one hour of your time can unlock the key to your idea customer profile. What you’ll need:

 

STEP 1: Make a list of your favorite clients (These are the clients that make you happy, you produce your best work with and often times are most profitable).

STEP 2: Make a list of your worst clients (Unlike to the first list, these clients are not enjoyable to work with, you often spend far too much time servicing them and feel unsatisfied at the end of the project or event).

STEP 3: Look for similarities. Once you have your two lists culled, identify what unifies the customers in each list using the following sub-categories:

 

Demographics – The statistical data about the customer:

  • Where does she work?
  • What’s her specific job title?
  • How much money does she make?
  • What’s her level of education?
  • Where is she located?
  • How many employees does she have?
  • How much revenue does her company generate?

 

Psychographics – How your customer thinks:

  • What keeps her up at night?
  • What are her biggest concerns or her biggest joys?
  • What does she get frustrated about?
  • What is she most afraid of?
  • What is her biggest problem at home?
  • What is her biggest problem at work?
  • What does she value?
  • What are her goals?

 

Behaviors – How your customer behaves:

  • What’s the first thing she does in the morning as she wakes up?
  • What does she love to do?
  • How does she feel about your brand?
  • Is she a new customer, repeat customer or raving fan?
  • Does she have a special way of working?
  • Does she have specific processes?

 

STEP 4: Build your profile – From the information you’ve pulled together begin to build your ideal customer profile.

 

If you liked this post, you’ll also like:

Photo via annstheclaf

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Permalink to The remarkably simple ways to get started in public speaking

The remarkably simple ways to get started in public speaking

Ms Lara 300x179 The remarkably simple ways to get started in public speakingI can’t tell you how many people over the years have asked me, “How do I become a public speaker?” Often the question is quickly followed with, “…but I’m really not sure whether I’m cut out for it. The thought of speaking in front of an audience scares me!”

I’ve been public speaking for over 6 years now and my career has taken me all over the world – The Caribbean, Asia, North America and Australia. But the way my professional speaking career started might surprise you…

Here’s my story

In 2006 I was at an industry networking event – I was there to make some connections since I had just started a new job in a new industry. Half way through the event I heard my name being called out by the event’s MC. “Lara, please come up to the stage and introduce yourself. You have been selected for our New Member Moment!” Shocked, dismayed, terrified, I could feel the heat rising in my face, my cheeks burning and my palms getting sweaty. I had spent my career up until this point presenting ideas to senior executives at Fortune 500 companies, but the idea of talking about myself to a room full of people made me want to run for the door.

I stood up on the stage, spotlight on my face, with everyone in the room staring at me and waiting for me to speak. I stumbled, lost all the moisture in my mouth and barely made it through my name, my company and what we did. I felt humiliated. That was my  moment to shine. That was my moment to tell everyone in the room how proud I was of my new company and convince them why we should be on their radar. But I failed.

The moment I left the event I made a pact with myself. In order to be where I saw myself, I needed to conquer my fear of public speaking. The following day, I submitted a speaking proposal to an industry conference, was accepted and had 3 short months to prepare.

I spoke at that conference and delivered my very first seminar. No word of a lie, when I finished, I got a standing ovation. From that day I knew I was hooked.

5 Tips to get started as a public speaker

#1 Burn the Boats

Legend has it that in the early 1500s Hernán Cortés, a Spanish conquest commander, ordered his men to burn their boats when they invaded a new land. The idea was that it would remove any thoughts of mutiny and give them only one option…move forward.

In essence, when I signed up to speak at my first industry conference, I was burning my boat. I was removing an opportunity to retreat and presenting myself with one option…speak.

My best piece of advice for getting started with speaking is to, ahem, get started. You can’t learn public speaking from a book, you have to do it. So, contact your local business associations, industry association chapter or clubs. Get out there, start small, and get speaking.

#2 Pick Your Spotlight

One of the most important things on your journey through public speaking is to define who you are and why people should care. There are millions of speakers, but only you have your specific experiences and expertise.  Start by asking yourself, “what do I want to be known for 5 years from now?” and build everything you do from there.

#3 Get in the Spotlight

Get known as an expert by showing you’re an expert. Blogging is a great way to do this. Not only does it hone your skills, focus your thinking and keep your finger on the pulse of what’s important, but it highlights your knowledge to others. Also submit articles to industry publications and host your own webinars or teleseminars or partner with associations and publications that have their own.

#4 Build Social Proof

Bring surveys with you to every speaking event and give them to both attendees and the organizer. These are helpful for two reasons. First, you need to learn from every event – both what you did well and what you need to improve. Second, your survey should also be used to get testimonials.

#5 Create Video / Photo Content

Invite a friend to your speaking event. Give them a video and still camera and ask them to capture your session. Watch the video and learn from it. The only way to critique your own performance is to see yourself on film. And, if you’ve done a great job, you’re now creating a library of footage you can use to sell your speaking to event organizers, which you can add to a Speakers Page.

What would you add?

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Permalink to How to build an irresistible brand manifesto

How to build an irresistible brand manifesto

The 2nd most talked about Superbowl 2012 ad, according to Gnip, was the “It’s halftime in America“ spot featuring Clint Eastwood for Chrysler . It was a rallying cry, not a commercial bestowing Chrysler’s many features. It was a fine example of a manifesto.

Be yourself, everyone else is taken

Last week I wrote about the importance of building a business based on sustainable ideas, not on a comparison to your competitors. With an explosion of consumer choice and a post-recession mentality, we’ve seen a rise in what has been coined the Spend Shift Movement – consumers are shifting from “mindless consumption to mindful consumption”, choosing businesses that don’t just meet their needs, but reflect their values.

Standing for something has never been more important than it is today. And that begins by defining the ideals, beliefs and philosophies that govern your business.

Build Your Manifesto

A manifesto is a declaration of your principles, policies, or intentions. In business, it’s your rallying cry – creating clarity for your customers and employees on what you stand for and reminding you what’s truly important. It pulls everyone in your organization together with a set of ideals that allow you to work as one.

It’s often the place I begin with my customers so that I can understand them, who they serve and where they do their best work.

To build your manifesto, answer the following questions:

  1. What do you believe / what drives you?
  2. What do you NOT believe?
  3. What were some of the biggest lessons you’ve learned in the past few years?
  4. What do you wish your customers would learn?
  5. What do you do consistently, even if you have to fight for it?
  6. What do you wish every employee in your organization focused on?
The following is a recent example of a manifesto I built for a client who believes in consistently delivering the unexpected.

how to build a manifesto How to build an irresistible brand manifesto

 

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